FAQ

FAQ

QUESTION ABOUT AKINGS FIRST-AID FACE MASK? CLICK HERE. 

SIZING 

For sizing on denim, we recommend going true to size to your waist size. For example, a size 32 in our denim is a 32-inch waist exactly. If you are also worried about the thigh, leg opening, or the rise measurements of our denim, you can find their respective sizing chart below the product name.

Our 35-inch inseam is consistent throughout our collection of J-shape silhouettes. The reason for the elongated inseam is to provide you with a one size inseam; your denim will naturally stack from the knee down, so you do not need to worry about the inseam. Whether you are an aspiring basketball player measuring 6’9” or 5’6”, you rest easy knowing your jeans will mold to your legs without the need to tailor them. 

Depending on the fabric of each denim, you can expect different models to fit slightly different than their counterparts. Jones denim will fit more relaxed and feel stretchier than a Jameson denim, which is structured with raw denim. Our size guide will allow you to estimate those measurements and decide if a size up is a better option for you. 

If you are still unsure about sizing, we’re available every day around the clock to help with any sizing questions. 

Email us with any sizing questions you may have: 

Email: info@akingsny.com

PAYMENT OPTIONS 

We’re happy to announce our partnership with Klarna and PayPal Credit as payment options on our website. These payment options allow you to gradually pay for your AKINGS. Whether you chose to pay monthly or bi-weekly, Klarna and PayPal credit offer amazing options for you to secure your next piece without missing out. We ship out as soon as you place your order with Klarna or PayPal because they pay us directly. 

Learn more about how customers are buying with KLARNA. 

Learn more about KLARNA

Learn more about PAYPAL CREDIT 

DEPOSIT TERMS 

We also offer a deposit option if you are looking to place an item to the side without risking it going out of stock this season. This deposit opportunity allows you to pay for half your total (as the deposit)  and pay the rest within two weeks. After you pay for the full amount, we will ship directly to you or we’ll set you up with an in showroom pick-up date. 

To learn more about our deposit terms click here. 

PRE-ORDERS

We release new styles every month and sometimes we allow you to be among the first to reserve your pair ahead of an anticipated drop.  We make small runs for exclusive drops, so once placing your pre-order you are signing up to have a size put aside for you. Do not worry, we will keep you updated on the status of your pre-order. Once your AKINGS piece passes the final quality control phase, we will update you on the estimated delivery date. Because our pieces are often made in a small sample room, pre-orders typically take 4-6 weeks to arrive at your door from the day you place your order. 

We appreciate your patience and early support.  Without your trust and continuous support, we would not be able to make our collections come to life.

SHIPPING

We ship packages out every Monday and Friday by 5 PM.  If you placed an order after, your package will be sent out during the next shipping window; either Monday or Friday afternoon. You should also receive a tracking number after your order is ready to be shipped.  Please allow 24 hours before the tracking number is updated by the courier. 

RETURNS AND EXCHANGES

 If for any reason you are not happy with the fit and feel of any of our pieces, we offer fast and easy exchanges. You don’t have to worry about the cost of a shipping label.  Email us with your:

  • Order Number
  • Full Name 
  • The item you would like to exchange 
  • The item size/ style you’d like to receive in exchange

Once we receive this information, our team will send over a return label for you to attach to your return package. After we’ve received to exchange, please allow 1-2 business days for your package to be successfully processed and shipped out by our team.  

 DUTIES & TAXES

We are happy to offer international shipping around the world and often with this amazing option, duties and taxes are involved with the purchase of your AKINGS piece. Depending on the value of your package, you may be asked to pay a percentage of the cost of goods upon the arrival of your package. 

If you are purchasing within the United States, you will not have to worry about import duties. We ship within the United States, so these specific taxes will not apply to your order. Although, certain state taxes may be applicable depending on your state’s local tax laws. These Taxes will be calculated for you at check out. 

SHOWROOM 

Due to the current ongoing Covid-19 pandemic, we have closed off our showroom to the public and transitioned into virtual showroom appointments.  Although you will not be able to try our denim on in person, our in-house stylist will walk you through the collection fits and sizing, so that you don’t have to worry about getting the wrong size. If you’d like to learn more about our new virtual showroom appointments, click here.

WHAT IS J-SHAPE DENIM?

J-shape refers to a unique cut that curves from knee down to create a "J", this shape and added inseam allows the fabric to fall on your body in a way that creates a unique stacking look unlike any other jeans you've ever worn, you don’t have to worry about getting the wrong inseam. The J-shape naturally stacks at your legs without the hassle of tailoring them or worrying that your pants will be too short. 

We invite you to experience this fit at our NYC showroom using this link

WHERE DO WE PRODUCE OUR COLLECTIONS?

We hand source our fabrics and trims from Italy and Japan, we believe in sourcing only the highest quality materials when producing our garments. Our fabrics and trims are then sent to our sample room in the city of Guangzhou, Peoples Republic of China where they are assembled by our production team. With over 20 years of production experience, our team ensures that every garment exceeds our standards with advanced quality control operations. That way we can be sure that your denim fits just the way we designed them. 

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